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  • 614 E Alder St #2, Walla Walla, WA 99362
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we've moved

  • 614 E Alder St #2, Walla Walla, WA 99362

Horizon Hearing & Tinnitus

Our Mission and Values

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we treat our patients like family

Our Mission

At Horizon Hearing & Tinnitus, our mission goes beyond simply treating hearing loss – we’re dedicated to enhancing the quality of life for our patients through exceptional auditory care. We believe in empowering our clients to reconnect with friends, family, and loved ones through personalized, comprehensive hearing solutions delivered with compassion and expertise.

Our approach is built on creating a comfortable, friendly environment where you receive quality, affordable, professional care. We see ourselves as your partner in the hearing loss journey, working closely with you to ensure your hearing aids are perfectly fitted, comfortable, and correctly adjusted for your unique lifestyle needs. By staying at the forefront of technology and embracing a patient-centered approach, we strive to improve communication, connection, and overall well-being for every individual we serve.

Better hearing is on the horizon – our caring and knowledgeable team brings years of professional experience and is passionate about helping you make informed decisions about your care options. Our ultimate goal is simple: to help you live life to the fullest and hear every sound your world has to offer, because everyone deserves to experience the richness of better hearing.

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The Principles That Guide Our Care

Our Values

  1. Patient-Centered Care: We prioritize the needs, comfort, and well-being of our patients, ensuring a compassionate and personalized approach to every aspect of their care.
  2. Excellence: We are committed to delivering the highest standards of audiological services through continuous learning, cutting-edge technology, and skilled professionals.
  3. Integrity: We operate with honesty, transparency, and ethical practices, building trust and fostering open communication with our patients and community.
  4. Respect: We honor the individuality of each patient, valuing their unique experiences and perspectives while providing empathetic and respectful care.
  5. Collaboration: We work together with patients, families, and healthcare professionals to create comprehensive care plans that address the diverse needs of our community.
  6. Innovation: We embrace advancements in audiology and incorporate the latest research and technology to offer effective and forward-thinking solutions for hearing
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Hear From Our Customers

What Our Customers Say

Our patients’ experiences speak volumes about our commitment to excellence, with many reporting improved relationships, renewed confidence, and a transformative impact on their daily lives through better hearing.

Vince CannoneVince Cannone ★★★★★ I cannot say enough great things about Horizon Hearing & Tinnitus. This is, without a doubt, the best doctor’s office experience I have ever had.At 67 years old, I hadn't experienced hearing issues until recently. Honestly, I think a phobia of having something visible hanging off my ears kept me away from hearing tests for many years. I finally met Dr. Jacky, and I am so glad I did. She makes you feel like you are her only patient; her genuine concern and passion for people are evident immediately.She introduced me to the newest technology, I personally call them "micro buds." They are manufactured by Oticon and fit right inside the ear, they are unbelievably comfortable, and you can hardly see them. There is nothing on the outside of the ear showing that you’re wearing them. If you’ve been avoidant like I was, I urge you to see this team. There is now a simple, invisible solution.The staff makes you feel like family. Michael was my first contact and was incredible, taking all the time in the world to answer my questions. Emily is equally wonderful at the front desk and makes you feel so welcome. Finally, Rose, the hearing aid assistant, is amazing with follow-up care and making sure every adjustment is perfect.Don't let a phobia hold you back. See Dr. Jacky and her team, they are truly amazing!!!Bill HenryBill Henry ★★★★★ DR Jacky Whitney and her staff are Angels from Heaven. This was by far the best Dr office I have ever been to. They took care of all my hearing concerns and treated me like family. I would highly recommend Horizon Hearing & Tinnitus where the caring never stops. You owe it to yourself to drop by thier office and fell the Heat felt warmth for you as a person and a patient I know I did . Thank you Dr Jacky Whitney and you wonderful staff for the care and kindness you bring to are small town. We are lucky to have you Horizon Hearing & Tinnitus a office with a ❤️ 💙 💜 💖 💗 💘. Bill Henryyvonne carrollyvonne carroll ★★★★★ DaytrekDaytrek ★★★★★ Horizon Hearing and Tinnitus is a great locally owned audiology company. Dr. Jacky is professional and thorough. Highly recommended.Ben BairBen Bair ★★★★★ Absolutely fantastic help. Great customer service. I will be back to support this business in the future.Michael AndersonMichael Anderson ★★★★★ Shelley WeissShelley Weiss ★★★★★ Clinic responded in timely manner and as I am out of state and country proceeded with all the necessary device forms ahead of time. My first consultation was via Zoom. They then were able to see me the next week and then followed up to confirm the appointment and that my device was received. Dr Jakey and all other personnel were very professional, reassuring, helpful and friendly. Their instructions as well as the device’ were excellent and comprehensive.John QuanrudJohn Quanrud ★★★★★ Everyone was friendly and efficientIt was a long drive but well worth the tripJim BrewingtonJim Brewington ★★★★★ Ronald StillerRonald Stiller ★★★★★ Went in only for a cleaning, but Service was quick, friendly, outstanding, and most importantly successful. Since now, I can hear better!Always available, always helpful.Lorri Diane ElkingtonLorri Diane Elkington ★★★★★ Very efficient and friendly service!Jimmie WilkinsJimmie Wilkins ★★★★★ Dr. Jacky is thoughtful, engaging, and personalizes each visit.Di GabrielDi Gabriel ★★★★★ Fantastic!!!!Jocelynn MclaughlinJocelynn Mclaughlin ★★★★★ I absolutely love the sound audiology and hearing clinic in downtown Walla Walla. Jacky, the audiologist and Rebecca, the front desk receptionist are amazing. I had a lot of traumatic experiences with doctors growing up, so I had a lot of anxiety about going in for an appointment. But they put me right at ease and made the appointment super easy for me and they were total sweethearts! I was super impressed, and I highly recommend them to anyone!Kate RobertsKate Roberts ★★★★★ We were in Walla Walla for the Bonnie Raitt concert. Guess who forgot their hearing aid charger🙄. We walked into the beautiful office, met cheerfully by Kynda at the desk. Soon, Amanda joined us and heard the story. We left with the perfect loaner charger and cord. We happily signed the loaner agreement for a generous two weeks, with no charge!Thank you ladies, you two made our trip even better.Kate RobertsJohn DonyJohn Dony ★★★★★ Mike S.Mike S. ★★★★★ Dr. Jacky is as clinical and knowledgeable of a Doctor as you’ll find... Not just the Tri-Cities/Walla Walla area, but one of the very best Audiologists in the Pacific Northwest.Gregory DeerGregory Deer ★★★★★ They were able to be open during regular business hours, unlike the seemingly much larger business I had been using. They had what I needed,demonstrating a " can do" attitude. Lori is very personable, knowledgeable and helpful.Connor StoneConnor Stone ★★★★★ This clinic is fantastic. I went in for impressions to make custom earphones and the service was spectacular. My doctor was not finished until she was satisfied that they were done right and made several attempts to make it happen. The price was right too!Bob BonsteadBob Bonstead ★★★★★ Great new Audiology facility in downtown Walla Walla. On Main Street near the Wine Thief and the Public House. I'm a client and really appreciate the Staff. Good prices and services for hearing aids, batteries, and accessories.Tom JohnsTom Johns ★★★★★ I suggest Sound Audiology & Hearing Aids in Walla Walla for all your hearing aid needs. The owner Lori Lovato treats you as if she has known you for years. Even if it is your first time in their office. She listens to your needs and offers solutions. She makes sure the product she sells you performs the way you need it to. Her office manager Edy does a terrific job. She calls you a day or two ahead of your appointment to remind you. I can't say enough good about the way I was treated. I'll be back again.Don McCombsDon McCombs ★★★★★ I took my 95 year old father to get help for his hearing. Lori went out of her way to meet us after I flew in from Arizona. She spent a lot of time setting up his new hearing aids & make them match his hearing loss.Since we bought them She has went to the Veterans Home where Dad lives & readjusted them to help Dad even hear better. I would highly recommend Sound Audiology to anyone !!js_loader
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